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27Mar, 2014

E-commerce Done Right with i95Dev’s EGE – Part 2

Author Kevin Category


In our introductory blog on the E-commerce Growth Engine, we explained how retailers, manufacturers and distributors can seamlessly integrate multi-channel e-commerce with Microsoft Dynamics GP, NAV and AX. Whether establishing an e-commerce capability for the first time or modernizing a first-generation one, the EGE is an extremely compelling solution because the return on investment can easily be recouped in months. In both B2B and B2C scenarios, the EGE opens up a world of opportunities for your company online by enabling real-time access to thousands of third-party systems, tools and applications.
In this article, we will explain how businesses can leverage on advanced features to gain further competitive advantage.

Advanced Quotation Module

The Advanced B2B Quotation Module allows you to create and manage customer quotations or RFQs for your new and existing customers right from your store, with real-time access to product, pricing and inventory stock information. It provides the option of saving, editing and e-mailing quotations at any time.

Sales Person Module

The module enables sales personnel to access all the crucial information that is necessary to close sales while out in the field. This information includes creating sales orders, managing inventory, accessing sales order history and any other relevant information that is included in the ERP system. This enables your salespeople to function more efficiently and effectively while out in the field, increasing productivity and profits all at once.

Advanced RMA Module

i95Dev’s Returns Management module provides you with the ability to handle the process of returns quickly and easily. You can choose either to replace, exchange or refund them for any reason. Returns management functionality includes the ability to accept customer return requests, define return reason codes, establish return policies and define who pays for shipping charges. You can create custom return policies and return shipment cost obligations. Having an automated return management function saves time and money and increases customer satisfaction, as customers have the ability to initiate and track returns.

Credit Limits Module

The Credit Limits Module enables you to set a credit limit for each customer. The credit limits define a maximum level of receivables up to which deliveries will be made to specific customers. With defined credit limits, customers cannot purchase more than allocated. Customers can make use of the credit limits to purchase both online (Magento) and offline (ERP). This module effectively increases personalization, sales and customer satisfaction.

B2B Shipping Module

This module allows you to configure your choice of shipping methods and sync your online store accordingly. It supports common carriers such as UPS, FedEx, USPS, Special freight service providers, third-party carriers and in-house delivery fleets. By supporting all the top carriers and specialty freight providers, as well as calculating shipping costs, this allows your customers to select the best option for them.
With many more advanced features like Sales Literature Module, Multiple User Roles Module, Layered Navigation Module, etc., EGE provides you with an end-to-end solution that delivers a full suite of e-commerce capabilities and allows you to better connect with your customers and easily manage the operations associated with multi-channel e-commerce using the Dynamics ERP system. Apart from these, i95Dev’s comprehensive service portfolio includes Project Management, Expert Consultation, Design, Data migration, Deployment, Go-Live Assistance, Documentation, Priority Support and many more to help businesses optimize their business.

How Can i95Dev Help?

To learn more about the E-Commerce Growth Engine for Microsoft Dynamics and what it can do for your business, or to request a free demonstration, connect with us at info@i95dev.com or 301-760-7499.

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E-commerce Done Right with i95Dev’s EGE – Part 2