Retail operation becomes simple with RMS Connect
The ultimate goal of any retailer is to bring more traffic to the store, both online and in-store.
The best way to do this is to entice new markets to visit your store, whether in-person or online.
The synchronization between the eCommerce store and the brick-and-mortar store makes real-time decisions simple. The need for all systems of a retail operation to communicate in real-time is solved through the use of the i95Dev RMS Connect. Any retailer that operates both online and in a physical store will benefit from the automation and its ability to simplify the entire process. In order to have one seamless system rather than two systems that work alone, RMS Connect combines your Magento eCommerce platform with the Microsoft Dynamic RMS POS into one easy process.
It is a plausible solution for any retailer with:
- One physical and one eCommerce store
- Multiple physical and one eCommerce store
- Multiple physical and multiple eCommerce stores
Eliminate the need for duplicate work or errors in your information and welcome the era of accurate, efficient information for everyone involved!
RMS Connect is the answer for both employee and customer satisfaction. Retail employees will benefit from the customization this online solution offers for in-store and online transactions. With all data updated continuously, there is no room for human error or lag in required data. With the elimination of duplicate work on the employee’s part and increased reaction time with real-time data integration, your customer service levels will reach new heights. Superior customer service is the way to gain new customers, as well as enlist a sense of customer loyalty. With RMS Connect, this is all possible.
Food & Beverage
Electronics & Appliances
Furniture & Home Furnishings
Cars & Automotive Goods
Sporting Goods, Books & Music
Stationery & Office Equipment
RMS Connect allows you to integrate the data of more than one store, whether they are brick-and-mortar or online. This makes it possible to constantly update all inventory, sales and pricing information to ensure the seamlessly operation of more than one store without providing inaccurate or outdated information.
RMS Connect makes it possible to publish your available inventory on various other channels other than your Magento platform, such as Nextag, PriceGrabber, Google Shopping, Amazon and ShopZilla. This allows you to increase your exposure and eventually your sales.
RMS Connect gives retailers the ability to not only accept payment in other forms of currency but also display the prices in each specific currency.
Third-party marketplaces have the traffic and exposure you need. RMS Connect makes it simple to include your inventory on these sites, allowing you to increase sales with little manual labor required. Your inventory will stay updated in real-time, ensuring you never oversell a product.
There is a multitude of customer information that is required to run a retail operation. Rather than entering all information into two different systems, RMS Connect automates the process, making it possible to access the information in either system, which allows for easy pricing, order fulfillment, returns, back-order processing and sales quotes.
RMS Connect automates the input of all products in both systems. Information, such as product SKU, images, name and description, are all entered into both systems at once. The information is updated in both systems, allowing you to save time and money.
RMS Connect automates all inventory information, including pricing, cost and weight, in both Magento and the POS to ensure accurate information at all times. This eliminates the need for extensive labor hours and decreased efficiency in the company, as well as mistakes with inaccurate inventory counts. It also allows customers to place back-orders when items are out of stock.
Promotions and Discounts
RMS Connect makes it possible to offer personalized discounts, vouchers or coupons to increase customer traffic. It also allows the ability to send mailers or targeted coupons to bring customers back and increase their loyalty. It offers the ability to create customized price structures for repeat customers as well to further the ability of exceptional customer service.
Catalog management becomes simple with the ability to manage eCommerce transactions along with point-of-sale transactions. RMS Connect makes it possible to sync all information from the POS system to your eCommerce platform. This enables you to offer your entire catalog both in-store and online.
Payment is handled automatically and includes payment options, such as PayPal, credit card, checks, Authorize.net, PO orders, credit limits and cash-on-delivery.
Sales tax automation is essential for easy transactions that are accurate based on the customer’s location. The automation of information between Magento and RMS makes this process simple.
Shipping can be handled through Magento or RMS and is automatically configured with shipping rules that dictate the shipping charges. There is real-time integration with the various carriers, including UPS, Fed Ex, USPS or DHL. This makes it possible to offer flat-rate shipping or even free shipping to increase customer satisfaction.
If you have various customer groups, RMS Connect makes it possible to offer specific pricing to each group. The information is automatically synced between Magento and RMS.
B2B customers are able to purchase based on their credit limits with the information automatically updated between the two systems.
Reporting and Analytics
RMS Connect makes it possible to receive reporting from all stores at once, as well as individualized stores to focus on what lines are selling and which are not. The flexibility of the reporting makes it possible to make important decisions and chances to increase traffic and customer satisfaction.
RMS Connect makes security of your systems high, reducing the likelihood of shrinkage, false returns, credit card fraud or unauthorized discounts. The data is updated in real-time and encrypted to ensure security. The synchronization of the systems and the encryption of the data make it safe for you and your customers.
Having the ability to combine Magento eCommerce with RMS makes it possible to automate and update all information in real-time. With the ability to be updated at all times, your customer satisfaction and business performance will be at peak levels.
Real Time Updates
With the automation of data that is shared between Magento and RMS, you decrease the need for manual updates and excessive labor hours.
Increased Customer Service
You will be able to offer exceptional customer service without the risk of human error or duplicate tasks required. With the streamlined information and automation, everyone is on the same page at all times.
Increase Customer Relationships
The 360-degree view of customer’s purchasing and browsing history allows you to engage your customers in the most personalized way.
All information is synced between Magento and RMS to ensure both systems are on the same page at all times.
One Central System
It offers the ability control all stores, even multiple brick-and-mortar and online stores, with one system.
Have the ability to manage an unlimited number of customers and products through both systems.
The cost of RMS licensing is drastically decreased.
Eliminate the need to input data more than once.
Process customer orders quickly with the automation of all aspects.
Experience a lower percentage of returns.
Increase Customer Satisfaction
The real-time information updates make it possible for all employees and customers to be on the same page at all times. RMS Connect can increase the level of customer satisfaction through the use of automation and synchronization between your two systems.
Increase B2C Traffic
The use of store credits can increase the B2C traffic you receive.
With real-time updates, you reduce the likelihood of inventory aging and getting outdated.
The use of third-party servers is unnecessary, increasing the security of your data and that of your customers.
You can customize the solution to meet the exact needs of your business.
Envi Shoes Case Study
Envi Shoes, an online fashion shoe merchant that sells high-quality women’s shoes, handbags and accessories, needed a top-notch website that portrayed the feeling of elegance and sophistication the rich and elite would like to feel while shopping at their online store.
Our experts developed a sophisticated website with user-friendly shopping cart features to make it simple for customers to complete their purchase at Envi Shoes. The new website includes features, such as a global login from any of the popular social network websites and emails, including Yahoo!, Facebook, Gmail and Twitter. Our experts also included a free shipping threshold and ability to sign up for exclusive coupons through the Envi Shoes referral program.
To create a user-friendly, sophisticated website to help our client increase their sales, as well as enhance the reputation they carried throughout the industry as a leading seller of women’s shoes, handbags and accessories.
Our developers created an innovative website with unique customizations, including automated updates for offline orders, a way to automatically update data from Magento and Microsoft Dynamics RMS, inclusion of the PayPal feature, an instant inventory check and an inventory worksheet management system. The new website is friendly for the customer, as well as the retail operation, to make the entire cycle simpler.
Overall, Envi Shoes realized a drastic increase in sales and decrease in costs, which enabled them to realize a high ROI. The new website loaded with ease and is user friendly, increasing the level of customer satisfaction dramatically. The automation of several features made it less labor intensive and more productive for our client.