Job Description

Responsibilities

• Hire, onboard, develop and retain world-class talent that aligns with our career pathway levels
• Lead by example, providing regular coaching on acquisition phone-based sales skills, feedback on performance and productivity, and professional development
• Educate and collaborate with our wider business and cross-functional teams on processes and support tools to maximise Outbound Acquisition team success
• Have a hands-on approach to creating and owning our Outbound channel
• Create and maintain a culture of best practise on your team: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods.
• Customer relationship management
• New customer acquisition in the midmarket or SMB/SME categories and conversion of leads
• Manage daily, weekly, and monthly performance of your team to ensure monthly KPIs & targets are exceeded
• Provide reporting team performance to metrics that matter, closely monitoring these metrics with a focus on increasing productivity.
• Strategically optimise sales process including lead qualification, sequence execution (calls and emails), email and call coaching, pipeline management and performance management
• Identify target accounts with strategic timing and strong use cases
• Establish best practices and operating procedures for converting leads to sales
• Keep updated on market trends

This role may be right for you if you have…

• 8 – 10 years of relevant experience as Outbound Sales Manager.
• Experience in handling clients in US/European geographies
• Networking aptitude
• Excellent communication, interpersonal and presentation skills
• Fearless attitude and a hunter mentality
• High level understanding of technologies
• Ability to effectively communicate in both the written and oral way
• Goal- and customer-orientation
• Ability to individually relate and respond to each customer’s demands
• Creative writing ability to convert strategy to a compelling sales pitch
• Results-oriented mindset and ability to support team’s delivery of quality and compliance.
• Willingness to work in U.S. Shifts.

Would be nice if you have….

• Knowledge of eCommerce solutions and products.

You will work closely with…

• Sales
• Marketing
• External Partners and Clients

Qualifications

Education:

• Bachelor’s degree in Business Administration, Marketing, or related fields