Due to the pandemic , online shoppers have increased by 50% in the US and Europe. And this change is here to stay. But even with the changed shopping behavior, customers expect a smoother experience. In fact, they are willing to pay a 25% premium for that experience.
Customers want to buy from the comfort of their homes, they want home deliveries and they want contactless experiences – but if they don’t get what they want – a seamless journey – they leave.
How do you retain your customer and provide the best experience possible? When revenue is the top priority, are you willing to go the extra mile or forego the 25% premium customers are willing to pay?
Enhancing the experience you provide them is your best bet. Join our webinar to know how.
The webinar focuses on:
- Why does customer experience matter even more in the current situation?
- How to enhance customer experience and how zero-touch ERP connectors can help?
- Importance of Omni-channel customer experience?
- Understanding lapses in your customer experience journey and how integrated ERP can improve efficiency?