Challenges businesses faced during the COVID-19 restrictions and how that affected businesses with physical stores
Many B2B and B2C companies with only physical stores faced significant losses during pandemic restrictions because they lacked an online presence. Without eCommerce platforms, they struggled to reach customers as foot traffic vanished, highlighting the critical need to adopt digital sales channels. This shift underscored how having an online store can safeguard business continuity and tap into broader markets, even in times of crisis.
Online Preference
Customers chose other brands that offered them online shopping facilities.
Sales Decline
Reduced number of sales that directly affected the overall revenue.
Popularity Drop
Brand popularity was badly affected.
Customer Loss
Businesses lost loyal customers too.
Availability Priority
More than a quality product, customers preferred availability and quantity.
Inventory Chaos
Inventory management had gone for a toss due to poor supply chain and overbuying.
Is a leading furniture and mattress retailer with 34 retail locations across the USA and Canada. For more than 30 years, Surplus Furniture has been offering quality branded products across home and furnishing categories at unbeatable low prices.
Their business was doing great before the pandemic, but the lack of eCommerce stores led to a serious loss. The daily operations and the overall revenue were hard-hit due to the pandemic.
Collaborating with i95Dev
95Dev started by conducting a thorough discovery session to understand the existing business process, challenges, and requirements. Surplus Furniture’s requirement was to build an eCommerce store as soon as possible.
However, after studying the situation, i95Dev experts suggested that only building an eStore will not solve the problem as running an online business demands good shipping and fulfillment network. For this reason, the BOPS feature was suggested that helped them to keep up with the new normal.
Responsive Store
A brand new Magento store was developed with super responsive features and optimized for a seamless cross-channel experience.
BOPS Implementation
BOPS feature was implemented where customers could buy online and pick up in-store. This amazing feature eliminated the shipping, order fulfillment, and inventory management costs.
ERP Integration
The store was then integrated with Microsoft Dynamics NAV ERP system to ensure a consistent and seamless shopping experience across eCommerce and physical stores.
Marketing Boost
To make sure the new eStore gets the necessary traction, the website was customized with advanced marketing and promotional support.
Advantages of collaborating
with us
Partnering with us means access to expert support, cutting-edge tools, and streamlined multi-channel solutions. We help you save time, reduce hassle, and grow your sales efficiently across all major platforms.
Seamless Commerce
Surplus Furniture could keep up with the new normal with Magento eStore and operate hurdle free during the pandemic.
Smart Savings
BOPS feature saved shipping, order fulfillment, and inventory management costs. It also offered a convenient shopping experience for customers.
Smooth Sync
The ERP integration ensured seamless business operations with real-time and accurate information sync.
Are you too finding it challenging to cover the loss the pandemic has caused? If yes, reach out to us today.
No need to lose your sleep over it.