Notebook

Multi-Channel Sales
Made Easy

The challenges associated with selling across multiple channels

With the growing popularity of online marketplaces, most businesses are compelled to sell on them, in addition to their own eCommerce store, to cater to their customers and grow at a faster pace while keeping up with the competitors. However, selling across multiple channels can present multiple challenges.

Manage the increased demand in sales.

Manage product and inventory information across channels.

Manage customer expectations and reviews across channels.

Meet the guidelines and best practices recommended by the marketplaces.

Streamline order fulfillment and shipping updates.

Streamline business processes to accommodate channel-specific workflows.

ProAudiostar is New York City’s go-to spot and its largest independent dealer. Located in the heart of the Brooklyn music scene since 2006, ProAudioStar is known for its passion for music and specializes in music equipment.

In the beginning, they had started with an eBay store and quickly added their own eCommerce store. They had plans to expand their reach to Amazon, Walmart, and other marketplace platforms.

Then they hit the wall.

While multi-channel sales boosted their business, they also saw cracks in their supply chain, inventory management, and order fulfillment, leading to poor customer experience.

That’s when they called i95Dev, a leader in eCommerce systems implementation.

Collaborating with i95Dev

i95Dev experts conducted in-depth research on ProAudioStar’s current systems and business processes. Many significant loopholes were uncovered during the discovery sessions that blocked their way to success.

i95Dev helped ProAudioStar management solve the above problems by creating an integrated commerce ecosystem to automate the all business processes.

The integrated ecosystem enabled end-to-end automation that saved time, money, and effort.

Product, order, shipment, etc., information was auto-synced between their eCommerce store, online marketplace, ERP system, and the shipping services provider.

Automation allowed ProAudioStar to put everything on auto-pilot, which gave them the confidence to add Amazon, Walmart, and Reverb sales channels to the integrated commerce ecosystem to drive their growth further.

Collaborating with i95Dev

i95Dev experts conducted a thorough discovery session with their team to understand the platforms, business processes, customers, etc. An ERP integration was suggested where i95Dev implemented its Microsoft Dynamics NAV Connector to overcome the challenges.

i95Dev helped ProAudioStar management solve the above problems by creating an integrated commerce ecosystem to automate the all business processes.

The integrated ecosystem enabled end-to-end automation that saved time, money, and effort.

Product, order, shipment, etc., information was auto-synced between their eCommerce store, online marketplace, ERP system, and the shipping services provider.

ERP integration with Magento with i95Dev’s Connector eliminated duplicate customer entries thereby reducing hours of manual work and eliminating human errors

Advantages of collaborating with us

Drove multi-fold growth.

Retained top seller ratings.

Gathered valuable reviews on marketplaces.

Scale their business at 1/10th the time.

Ability to provide reliable and amazing shopping experiences.

Is your business looking to scale through multi-channel online sales without the operational complexity? No need to lose your sleep over it.