Aquiform Streamlines Customer Journey and Business Operations with i95Dev

Aquiform is a premier Canadian distributor in the pool, spa, and patio furniture industry. With over 60 years of experience, a storage network exceeding 500,000 sq. ft., and a catalog of 200,000+ products, Aquiform serves retailers, contractors, and service providers with a strong commitment to fast delivery and personalized customer service.

• As Aquiform’s business continued to grow, they were finding it difficult to run an efficient operation.
• They were spending a lot of time and money in manual data entry between eCommerce and ERP systems. It was becoming difficult to manage their online presence.
• The multi-site setup aggravated the issues for them.
• The operational inefficiencies were starting to impact their customer experience.

• For Aquiform, the need to automate data sync between eCommerce and ERP was apparent.
• eCommerce ERP Integration: We automated customer, product, order, inventory, and more data sync between their eCommerce and ERP systems.
• However, for an effective setup they required additional capability on the eCommerce store to serve its customers better.
• Extending eCommerce & Integration Functionality: We identified and developed additional components to meet their business requirements. These additional components extended the capabilities of the eCommerce store and the i95Dev Connector, driving Aquiform operational efficiency and improving customer experience.
• Key Features: The key features/ functionality includes
  1. streamline B2B customer management,
  2. support personalized pricing and multiple Units of Measurements – in eCommerce and seamless information sync of the same with ERP system,
  3. support multi-source inventory, and more.
• In the process, we worked with Aquiform to streamline their entire customer journey (from Customer and Product to Order and Taxes) and their business processes.