Success Story #

BSW Boosts Efficiency with i95Dev’s BigCommerce and MS Dynamics Integration

Broadcast Supply Worldwide, established in 1972 and based out of Tacoma, Washington, is one of the largest distributors and resellers of radio station equipment. With an extensive catalog of audio equipment and tools, they have a shipping center located in Ohio for fast ground shipping across the continental USA.

Industry

Broadcast Equipment Distribution

Headquarters

Tacoma, Washington, USA

Products used

BigCommerce, Microsoft Dynamics 365 Integration

We can’t change, you know, 50 years of legacy on how our business runs. We needed to find a solution that suits to our needs, and a partner who really understood us. The i95Dev team was very easy to work with; they listened to our needs and were always very accommodating. We were blown away by the knowledge and expertise they have on Microsoft Dynamics ERP system. The word ‘no’ is not something I heard a lot from them. They helped us to learn on the go and solve some of the unique challenges for our business.

– Bryan Seeley,
Director of Sales & Marketing, Broadcast Supply Worldwide

How We Made It Happen

About the Company

BSW is a leading provider of surface solutions, offering premium tile and stone products for both residential and commercial spaces. With a commitment to quality, innovation, and sustainability, BSW delivers exceptional design and performance across its product lines.

Goals & Challenges

Operating in a niche business with limited distributors and suppliers, Broadcast Supply Worldwide aimed to broaden their reach and enhance user experience with an online eCommerce store. They decided to adopt BigCommerce as it aligned better with their B2B requirements.
Their existing operations involved manual tasks related to data entry, order processing, and inventory management. As a result, they encountered several issues in handling customer, product, and order data because of lack of integration between their BigCommerce store and Microsoft Dynamics ERP systems.
This negatively impacted their productivity, operational efficiency, and customer experience.

Solution

i95Dev experts worked with BSW to understand their business requirements.
We then implemented i95Dev’s BigCommerce Dynamics ERP Connector to automate customer, product, inventory, order, invoices, payments, and more information between the two systems.
The i95Dev Connect was then tailored to meet their business specific needs like
- incorporating complex pricing structure,
- support for multiple customer addresses,
- manage visibility and get quotes for out-of-stock products,
- streamline data migration,
- and more

Real Impact. Measurable Results.

At i95Dev, we don’t just deliver solutions — we deliver measurable impact. Our success stories highlight how our innovative strategies have helped businesses overcome modern-day challenges, streamline operations, and achieve digital growth.