Challenges
- Poor Dealer Shopping Experience: Contractor Nation was looking for ways to streamline and enhance the B2B shopping experience without adding to the operational overheads.
- Operational Inefficiencies: Manual creation of orders and information sync between eCommerce and ERP systems was time consuming and error prone, leading to a lot of operational inefficiencies.
- Broken Shopping Experience: Despite adopting an eCommerce store, the shopping experience seemed disconnected and broken. Custom business workflows and multi-company structure further complicated things for Contractor Nation.
Solution
- While the solution involved multiple components, automating Adobe Commerce – Dynamics ERP integration was at the heart of it.
- Product & Inventory Management: We streamlined product and inventory management by automating eCommerce – ERP integration. With integration and by incorporating other business requirements we were able to
- personalize product visibility and pricing for logged in customers across multiple websites,
- streamline information sync between eCommerce, ERP, and SalesPad.
- Customer Management: i95Dev worked with Contractor Nation to manage dealers online effectively by
- incorporating customer approval process to sync approved customers from ERP to eCommerce store while onboarding existing customers seamlessly (even for customers with missing email and other relevant information),
- managing customer data and workflow across multiple companies,
- Order Fulfillment: The order fulfilment was also automated and streamlined by incorporating the following features
- Contractor Nation leveraged SalesPad to implement a custom order fulfillment workflow where they processed orders in batches, handled backorders, and more. The integration helped automate information sync from Magento eCommerce store to ERP/ SalesPad seamlessly.
- Sync orders to different companies based on order origin.
- Incorporating business specific requirements for shipping, payments, and more.
Impact
Improved Efficiency
The integration solution facilitated real-time synchronization of critical data between the eCommerce platform and the ERP system, reducing manual efforts and improving overall operational efficiency.
Enhanced Customer Experience
With synchronized data, Contractor Nation could provide a more seamless and personalized experience for their B2B customers, leading to increased satisfaction and loyalty.
Scalability and Flexibility
The implemented solution brought scalability and flexibility, allowing Contractor Nation to adapt to changing business trends and meet the demands of a growing customer base.
Successful Phased Implementation
By achieving the high-level synchronization objectives in different phases, the project was considered successfully implemented, meeting the identified success criteria.
“Our company was looking for an e-commerce site for our dealers that tied directly to our ERP system. We needed a robust front end along with a flexible connector to our ERP system. Our project manager looked for someone with Great Plains/Sales Pad experience and suggested i95Dev. New to i95Dev, we wanted the best and that is exactly what we got. i95Dev was incredibly responsive and gave us options for what we wanted and was very accommodating. The project that no one in our organization thought would come to fruition, was finally launched earlier this year. We met on a weekly basis and the communication with i95Dev was exceptional. Everything was documented for us. The entire team at i95Dev was professional and were such a key component in making our online store a reality.”
– Lou Bemer,
Director of Technology, Contractor Nation
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