Helping EFI boost energy-efficient

products sales

EFI believes it is essential to encourage people to use our planet’s limited energy and water resources wisely. The company assists people in these efforts by offering high-quality conservation products and services at affordable prices while communicating practical, objective information. Starting its journey in 1982, EFI was one of the first companies to sell energy-efficient products. In 2000, they launched the industry’s first eCommerce store, energyfederation.org, which focused on selling residential energy efficiency-related products in support of utility-sponsored programs.

Having figured out the challenges and creating solutions needed in the space to stay true to their mission, EFI started offering solutions to other utility companies in the space with utility branded marketplaces, in-store rebate programs, training, and help in creating custom energy efficiency programs, fulfillment, and more.

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Goal

  • EFI started its journey on Magento 1 and had several vendors on it. Since they also managed fulfillment in-house, their ERP system was crucial for them. EFI had a custom integration solution that integrated all the Magento eCommerce stores with their ERP system. However, the solution was not up to the mark. They needed a more scalable and secure commerce ecosystem.
  • To strengthen and sustain its credibility in the security domain, EFI needed to upgrade its website with a robust eCommerce platform.
  • The organization wanted to enhance the customer experience to allow their customers to focus on the great rebate offers available.
  • EFI needed an effective module to offer 24/7 customer support and answer 700,000+ calls a year.

Solution

  • Our experts helped integrate multiple Magento eCommerce stores with the SAGE ERP system. It helped EFI automate the flow of information across multiple systems in real-time.
  • i95Dev also worked with EFI to upgrade its eCommerce store to Magento 2.
  • Our experts also formulated a multi-step customer validation module for customer registration and onboarding.
  • We have also developed and incorporated a purchase limit module that works seamlessly with the marketplace and rebate technologies. The functionality ensures that a customer is allowed to purchase only within the purchase limits.

Impact

functionality

The eCommerce ERP integration helped EFI automate order fulfillment, manage inventory effectively across warehouses, and eliminate delays in shipping.

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i95Dev helped EFI improve the overall performance, scalability, website traffic, and security.

The eCommerce store is now optimized for quicker delivery and response time.

The integrated commerce ecosystem enabled business transparency, improved customer satisfaction, and enhanced customer experience.

A glance at implementation

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