Challenges
Earthcore Industries kickstarted its digital transformation journey in 2019 by upgrading its ERP system. After initial challenges, Earthcore Industries stabilized its ERP system and kickstarted the second phase of the digital transformation – replacing its WordPress site with a modern and scalable self-service dealer portal.
Because of their past experience, Earthcore Industries’ team was cautious and evaluated several vendors before selecting i95Dev to build an ERP-integrated eCommerce solution.
Solution
Earthcore Industries’ business requirements were carefully captured and analyzed. Based on our findings, i95Dev helped Earthcore Industries create an integrated commerce ecosystem. It involved:
Modern B2B eCommerce Store
i95Dev collaborated with Earthcore Industries to build a modern B2B eCommerce store powered by Adobe Commerce – Open Source. While the Open Source does not support B2B features by default, the eCommerce store was extended to include B2B functionality like Customer Accounts, SalesPerson, Sales Quotes, Credit Limits, Net Terms, and Bill Pay.
Seamless ERP Integration
We integrated the eCommerce store with Earthcore Industries’ Microsoft Dynamics 365 ERP system to build an efficient commerce ecosystem. The best part, the integration extended beyond the default features like orders, products, inventory, and more. It also supported advanced features like customer accounts, tier prices, salesperson data, sales quotes, credit limits, bill payments, and more.
ERP Support
Impressed by i95Dev’s expertise, Earthcore Industries chose to entrust i95Dev with ERP’s managed services. Working together, we helped them discover the true capabilities of Dynamics 365. We got rid of unnecessary customizations and helped them adopt the best practices.
In addition, several other enhancements were implemented to help Earthcore Industries drive business growth while running an efficient operation. It included integrating the eCommerce store with the Mercury Gate Shipping method and Heartland Payment method.
Impact
Efficient Operations
The automated integration reduced manual efforts substantially, minimizing errors and saving time & money. It also enabled faster order processing, optimized inventory management, and enhanced data accuracy leading to efficient operation.
Enhanced Customer Experience
Earthcore Industries’ customers now enjoy a superior online shopping experience. The self-service portal and memorable shopping experience improved platform adoption and increased customer loyalty (retention and CLTV).
Platform to Drive Growth
The eCommerce solution’s scalability and performance gave Earthcore Industries the confidence to focus on their customers and business growth rather than worrying about manual efforts and inefficient operations.
i95Dev really understood and captured the vision Earthcore had for an ordering portal for our customers. I worked diligently with the i95Dev team over a 7-month period and found them to be a great partner for Earthcore. There is no way to adequately express our appreciation for the entire i95Dev team. We look forward to a long partnership with the i95Dev team.
The team simplified our complex needs to make the online store more efficient and effective.
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