Industry
Firearms Manufacturing
Headquarters
North Haven, Connecticut, USA
Products used
Adobe Commerce (Magento), Microsoft Dynamics 365 Business Central, i95Dev AX Connect
How We Made It Happen
About the Company
Mossberg & Sons is a leading American firearms manufacturer with a rich legacy dating back to 1919. Known for their high-quality shotguns, rifles, and firearm accessories, they serve diverse markets including civilian, law enforcement, and military sectors. Mossberg has built a reputation for innovation, precision, and reliability, making them one of the most trusted names in the industry. Their dedication to product excellence extends to their digital initiatives, as they continue to modernize operations and enhance customer experience through technology.
Goals & Challenges
- To enhance customer’s shopping experience, Mossberg invested in an Adobe Commerce/ Magento eCommerce store.
- Keeping in mind the critical nature of their products and the industry, they aimed reduce order related to errors and enhance operational efficiency by automating data sync between Adobe Commerce/ Magento and Dynamics ERP systems.
- After meticulous vetting of several vendors, Mossberg and their eCommerce partner shortlisted i95Dev as their integration partner.
Solution
Journey with i95Dev: Long-term Integration Partners
- What started as a project to integrate Magento and Microsoft Dynamics ERP systems translated into a long-term partnership for more than six years.
- Over these years, i95Dev worked with Mossberg to keep the integration updated as they upgraded their eCommerce and ERP systems and customized the integration to meet their business goals and requirements.
- In 2015-2016, we provided integration with i95Dev AX Connect and customized the solution per their specific operational needs.
- In 2022, Mossberg sought to upgrade their eCommerce and ERP system from Dynamics AX to Dynamics 365 F&O, again trusting i95Dev as their technology partner.
- Impressed with our expertise and commitment, Mossberg decided to extend the partnership with i95Dev by adding ERP enhancement, maintenance, and support activities.
Key Features & Enhancements
- Manage Product & Inventory Information Effectively – i95Dev Connect centralized product, inventory, and pricing information in the ERP system, streamlining product information management and driving personalization, brand consistency, and trust.
- Improved Control – By extending the capabilities of the ERP system and integration, i95Dev enabled Mossberg to control and sync selected products from the ERP system to the online store better.
- Streamline and Automate Order Processing – i95Dev automated the order sync between the eCommerce and the ERP systems, eliminating manual order entry errors, enabling faster order processing, and improving customer satisfaction.
- Enhanced Customer Management – i95Dev Connect helped improve customer relationships by integrating customer data from multiple sources in a single repository, eliminating data silos, and offering a 360-degree view of their customers.
- And more.
1200+
Projects Completed
450+
Customers across 15+ Countries
25+
Industries served
150+
eCommerce Enthusiasts
Real Impact. Measurable Results.
At i95Dev, we don’t just deliver solutions — we deliver measurable impact. Our success stories highlight how our innovative strategies have helped businesses overcome modern-day challenges, streamline operations, and achieve digital growth.
Improved Operational Efficiency
Optimize workflows and reduce redundancies by automating critical business processes, enabling teams to focus on high-value tasks.
Enhanced Customer Satisfaction
Simplify the entire order lifecycle—from placement to fulfillment—with integrated systems that ensure accuracy, speed, and transparency.
Streamlined Order Management
Centralize and standardize data across platforms to eliminate silos, reduce errors, and ensure reliable, real-time information.
Efficient Data Management
Lower operational costs by automating repetitive tasks, minimizing manual intervention, and improving overall process efficiency.
Cost Reduction Due to Automation
Deliver personalized experiences, faster response times, and accurate information—building long-term loyalty and repeat business.
Drive Trust with Uniform Product Data
Ensure consistent and accurate product information across all channels to strengthen brand credibility and customer confidence.
Enhanced Visibility and Reporting
Gain actionable insights through real-time analytics and reporting, empowering smarter, data-driven decision-making.
Scalability and Future-Readiness
Leverage flexible, scalable solutions designed to support evolving business needs and future growth opportunities.
Ready to Transform Your Business?
Let’s help you achieve similar success with a tailored integration solution. Talk to our experts today.
