Streamlining eCommerce Business with Adobe Commerce (Magento) and NetSuite Integration

In the ever-evolving world of commerce, managing eCommerce operations can feel like a juggling act—especially for mid-sized to large businesses. From operating multiple stores catering to different regions, to running eCommerce stores servicing B2B and B2C customers, the complexities are many. For example,

• Managing product catalogue while also ensuring consistency across channels.
• Managing customer information spread across various systems to ensure seamless experience across channels.
• Streamlining inventory management while ensuring faster order processing.
• And more.

The solution to these commonly faced challenges lies in automating data sync between your eCommerce and ERP systems, such as Adobe Commerce and Oracle NetSuite ERP. By bringing these two powerful platforms together, you can streamline your operations, improve efficiency, and ultimately enhance your customer satisfaction.

Let us explore the common challenges of eCommerce businesses that warrant an automated data sync between Adobe Commerce and NetSuite ERP systems.

Common Challenges Mid-Sized and Large Businesses eCommerce Businesses

Running a successful eCommerce business involves efficient inventory management, streamlined order processing, and centralized customer data across various channels and regions. Many businesses encounter significant pain points, such as:

• Data Fragmentation Across Multiple Stores: Operating multiple Adobe Commerce stores often results in inconsistencies in data across regions and product catalogs. When each store operates independently, it leads to challenges in tracking performance and inventory, making it difficult to derive actionable insights.
• Complex Inventory Requirements: Businesses with diverse product offerings and multiple warehouses face a constant battle to maintain accurate inventory levels. Without real-time visibility into stock across all locations, businesses risk either overstocking or stockouts, which can severely impact sales and customer satisfaction.
• Inefficient Order Management: The flexibility of Adobe Commerce allows for the creation of custom order workflows tailored to unique business needs. However, managing these workflows can become cumbersome without the right automation in place, leading to delays and inefficiencies in order fulfillment.
• Data Silos and High Manual Entry: Many businesses still rely on manual data entry to manage their operations, which increases the risk of errors and inefficiencies. Data silos created by disconnected systems lead to a lack of visibility, making it challenging to provide a seamless customer experience.

Not sure if your business is struggling with these challenges? Don’t worry. It is common as these challenges manifest in various forms. Below are signs you should watch out for in your business.

Signs You Need Adobe Commerce and NetSuite ERP Integration

If your business is encountering any of the following challenges, it’s time to consider embarking on an eCommerce-ERP integration project:

• Inventory Discrepancies and Limited Supply Chain Visibility: Are you facing inconsistencies between the stock displayed online and actual inventory levels? Such discrepancies can frustrate customers and lead to lost sales opportunities.
• Order Processing Delays: Are your workflows slowed down by error-prone manual processes? Delays in order fulfillment often negatively impact customer satisfaction and your bottom line.
• Poor Customer Communication: Is your team struggling to provide timely updates about product availability, order status, delivery schedules, and tracking information? Customer churn is often high in such scenarios.
• Inaccurate Financial Reporting: Is your financial reporting compromised by manual entries of sales data into the ERP system?
• Limited Supply Chain Visibility: Do you lack visibility and control over your supply chain from procurement to delivery?
• Scalability Issues: Are your current systems unable to handle increased transaction volumes as your business grows?
• Compliance and Data Security Risks: Are you concerned about compliance and data security risks?
• Inconsistent Multi-channel Sales Data: Are you experiencing discrepancies in sales data across various channels?
• Lack of Integrated Customer Insights: Are you missing valuable insights that could enhance your personalized sales and marketing strategies?
• Rising Operational Costs: Are redundant and manual tasks driving up your operational costs? Read our blog How to Identify if you Need Automated E-commerce and ERP Integration? For more information.

Recognizing these challenges is the first step towards leveraging the transformative benefits of integrating Adobe Commerce (Magento) with NetSuite ERP.

How Adobe Commerce (Magento) + NetSuite Integration Can Help

Integrating Adobe Commerce with Oracle NetSuite ERP provides a comprehensive solution that addresses these challenges head-on. Here’s how this integration can transform eCommerce business:

• Reducing Manual Tasks and Errors: The integration minimizes manual entry and the associated errors, freeing up valuable resources that can be redirected to more strategic tasks. As a result, businesses can operate more efficiently and effectively, improving their bottom line.
• Automating Order Management: The order sync and fulfilment automation between Adobe Commerce to NetSuite ERP system enables businesses to fulfil orders faster and keep customers informed in real-time. Your customer representatives can also better address customer queries. This significantly improves customer satisfaction and minimizes order aging.
• Improving Product and Inventory Management: The integration centralizes product information and inventory in the ERP system. This ensures consistency across systems and enables real time visibility into inventory across locations. The real-time inventory enables businesses to accurately display stock across channels, significantly reducing the risk of stockouts and overstocking. This visibility enables better planning and enhances overall operational efficiency.
• Enabling Omni-channel Experience: The Adobe Commerce and NetSuite integration automation builds the foundation for creating a unified ecosystem and driving omni-channel commerce across channels. The unified ecosystem reduces friction between sales channels, ensuring smooth operations and consistent customer experiences. This leads to higher customer satisfaction and loyalty.

  Check out how Gourmet Egypt drove omni-channel experience with i95Dev Connect.

• Running Targeted Marketing and Promotions: The integration centralizes customer data, including purchase history and customer preferences, across channels. This enables businesses to run targeted and personalized marketing campaigns and promotions, enhancing customer engagement and loyalty.
• Managing Multiple Stores Effortlessly: Adobe Commerce and NetSuite integration makes it possible for businesses to connect multiple stores or websites to a single NetSuite account. This is perfect for companies looking to scale their operations, ensuring that as more stores are added, they can still manage everything from one centralized location. This is not possible with all integration solutions. However, i95Dev Connect supports this.

  For one of our customers, we have integrated more than 100+ stores with one single ERP system.

  For more information on multi-store ERP integration read, Streamline your Multi-store eCommerce Business with ERP Integration.

• Improved Financial Control: The Net Suite Magento integration enables better financial control by automating order, payment, taxes, invoices, and refunds information sync between Adobe Commerce and NetSuite ERP system.

Check out how AirGlobal witness improved financial visibility with i95Dev Connect.

These are just few benefits of integrating eCommerce and ERP systems. For more benefits read 18 Crucial Reasons You Should Integrate ERP & eCommerce.

There are several ways to integrate eCommerce and ERP systems. Read Comprehensive Guide to Various eCommerce ERP Integration Technologies for more information.

Embracing the Power of Integration At i95Dev, we recognize the challenges that come with eCommerce and ERP integration. We have been doing this for more than a decade and have 350+ customers across 25+ industries using our product. We have an out of the box integration product for Adobe Commerce and NetSuite ERP system. It supports 150+ touch points between the two systems, more than any other solution in the market. If you have any questions or need more information, reach out and talk to our integration experts today.

Not on Adobe Commerce, we support NetSuite ERP integration with other leading platforms like Shopify and BigCommerce. Contact us for more information.

Conclusion

In a world where customer expectations are higher than ever, having a robust connected commerce ecosystem is essential.

Adobe Commerce and NetSuite ERP are two different systems, each designed to meet very different goals. However, they have a lot in common. Integrating them helps addresses several complex challenges, as discussed above, faced by mid-sized and large businesses, enabling them to operate more efficiently and deliver exceptional customer experiences.