Modern ERPs play a vital role in customer engagement. They hold critical data points that help companies craft personalized experiences. These new-grade ERPs work hand in hand with other systems in the ecosystem such as accounting systems, CRM, and business intelligence to achieve this. Microsoft’s Dynamics 365 is specifically built for this role. Over the past few years, companies have successfully leveraged Dynamics 365 to achieve rapid growth.

Role of the new i95Dev’s Magento Dynamics 365 Connect

By taking to the cloud, Microsoft has created a true enterprise-grade ERP capable of these functions. Dynamics 365 has the capability to create world-class experiences for e-commerce players. However, to achieve this, e-commerce owners need an equally strong integration platform for bringing Magento and Dynamics 365 together.

i95Dev’s Magento Dynamics 365 Connect is a comprehensive and flexible solution that helps e-commerce players build a unified ecosystem. Most online store owners have specific requirements related to their e-commerce needs and workflows. The breadth of systems can also drastically vary, all of which can be handled by our connector.

The implementation of the connector is designed to match the requirements of online store owners. Rather than taking a standard product approach, we take a consultative approach by initiating a dialog with the customer to understand their requirements. The solution provided will be a complete one rather than a limited or specific solution.

Unique Approach

Over the past decade of helping e-commerce store owners, we realized that one solution does not suit everyone. Hence, our product is designed for rapid customization to suit the custom workflows of customers. Our engagement is designed to discover these areas of customization to adapt to our customer’s needs.

Discovery – Our connector comes with a standard set of features. However, this might not be suitable for every organization. The discovery process helps us arrive at solutions suitable for each customer.

Customization – The outcome of the discovery process is to recognize customizations necessary for operations. Our connector is built to adapt to the custom requirements of any e-commerce store.

Free Support – Every connector purchase comes with specific hours of free support from our technical and customer support team to address onboarding challenges during the initial adoption phase.

Feature-rich Solution

While our methodology helps customers customize workflows, the features supported are equally important. Our connector supports all the essential features necessary for smooth operation.

Customers – Customer information is vital for any e-commerce store. Depending on the workflow, customer information can flow from ERP to Magento or vice versa while maintaining clear data hierarchy.

Products – In most cases, ERP (Dynamics 365) is where product information is updated. However, Magento can also act as the master in certain cases.

Pricing – Pricing is one of the most complex features in any ERP integration scenario as businesses often implement flexible pricing strategies.

Orders – Order information usually originates from Magento through a web store, mobile app, or marketplace. Each e-commerce store may have unique and complex workflows.

Payments – Payment management workflows differ greatly depending on the industry and country.

Inventory – Accurate inventory management is vital to avoid overselling or underselling.

Shipping – Shipping workflows vary significantly across industries. Advanced shipping platforms like ShipperHQ and Temando must integrate with ERP and e-commerce systems.

i95Dev’s Magento Dynamics 365 Connect can handle all the above features while accommodating a wide range of custom workflows.

Relevance in the Current Market

Most growing e-commerce players might not immediately realize the benefits of such a comprehensive solution. However, the requirements discussed here will become critical during their growth phase.

Our solution provides an opportunity for small and medium e-commerce players to grow without limitations. Today, major industry players focus heavily on omnichannel experiences. For smaller businesses to compete with giants like Amazon and Walmart, they need tools that help build similar experiences.

While Magento and Dynamics 365 are powerful platforms individually, running them in silos limits operational efficiency. We can help you bring them together effectively. Contact us to learn more.