Connecting with customers in a meaningful way is the key to growing sales and establishing customer loyalty. Thanks to eCommerce connecting with customers has become both easy (because of the nature of the channel) and challenging (increasing expectations of customers from eCommerce). Magento, currently the most adopted eCommerce platform and owned by eBay, has made it convenient for businesses to not only connect with customers but also meet their rising expectations.
Magento empowers businesses to win customers easily but winning customers is only half the battle. Managing customer queries and expectations post purchase is the secret to winning the second half. To help businesses running on Magento eCommerce do that effectively i95Dev is proud to announce its Magento Kayako Integration.
Kayako is a very popular online customer service tool use by customers worldwide. With Magento Kayako Integration eCommerce customers can now very easily raise tickets for any issues and concerns that they might have and businesses can very easily address them without leaving the familiar Magento eCommerce environment. The best part, all the relevant information is also seamless synchronized between Magento eCommerce and Kayako systems.
Below are few critical features of the i95Dev Magento Kayako Integration:
Customers can create a ticket from Customer Dashboard.
Customers can update an existing ticket. Status and Priority can be updated from Customer Dashboard.
Ticket can be created while placing an Order.
Admin can create a ticket in Magento Admin panel.
Tickets created in Magento syncs to Kayako.
Admin can view all customer tickets available.
Status, Priority and Ticket type syncs from Kayako to Magento.
Syncing of ticket details from Kayako is done manually as well.
Customer can reply to an existing ticket from ticket view page. Customer comments are available in the Magento Admin and are synced to the Kayako system.