One of our clients is a leading provider of high quality beauty and skin care products across the United States, Australia, and New Zealand. They wanted to integrate their Infor System21 ERP system with Magento commerce using LANSA in real time mode.
The integration would streamline and automate their entire business process and ensure that customer information, product information, and order status updates were automatically entered into the Magento store front, which would provide customers with accurate, up-to-date information.
The client was entering records manually from their front end to back end systems. This was becoming very tedious and laborious due to the huge volume of transactions and often resulted in operational inefficiencies and high turnaround time. We were able to accomplish this, but it required integrating different systems in a complicated manner and monitoring a lot of resources.
Initially, Infor System21 didn’t expose web services. Our client’s current vendor was responsible for generating web services on top of Infor System21 . After having generated web services on Infor S21, the exposed web services were directly consumed by Magento. The most obvious reason to integrate Magento e-commerce storefront with Infor System21 was to avoid manual key entry, which is time-consuming and can cause errors while entering orders as well as customer and product information. With integration in place, transactions were updated in both systems in real time mode.
While integrating the two systems, i95Dev experts ensured everything was managed on top of the Magento interface. This decreased the dependency of managing operations and processes on the client’s Infor System21 ERP. We performed some unique customizations, including sales person, credit memos, and price levels for their present system.
Our experts also integrated the client’s present Magento web interface with Connex, a very effective HR management system. i95Dev deployed an extension on Magento, which communicated with the Connex HR management system to push hot jobs and vacancies listed on their web interface to the Human resource department.
The last phase included integrating Magento and Accumulator. Accumulator was a loyalty/reward program system which enabled our client’s customers to access another payment option while shopping online.
- Real-time Integration: Real time integration between Magento commerce and Infor System21 enabled streamlining of orders as well as customer and product information, resulting in increased operational efficiency.
- Higher Conversion: Magento accumulator integration helped route traffic to the website enabling our client provide additional value to their customers while making a purchase.
- Improved Customer Satisfaction: Synergy between two systems leads to consistent and enjoyable shopping experiences – creating satisfied loyal and repeat buyers.
- Increased Sales: All the integrations and unique customizations deployed by our team into our client’s current business process resulted in simplification of the entire job fulfillment process, decreased operational costs, and faster turnaround time. The end product was a high ROI.
How i95Dev can help
At i95Dev, we just don’t offer you a service or a product. We offer you the experience of a complete packaged solution. Our packages drive your sales and revenue and help you to understand your customer better. For more information from us, please email us at http://www.i95dev.com/contact/ or give us a call at 301.760.7499. We are more than happy to serve you and boost your business with our expertise.