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10Nov, 2015

ALPCO Commits to further improve Customer Satisfaction with i95Dev’s Magento Dynamics GP Integration

Author Chris Wilson Category

This blog was originally published on ERPSoftwareBlog.

ALPCO joins the list of customers who have immensely benefited from i95Dev’s Magento Dynamics ERP integration line of products. ALPCO, founded in 1991, is a prominent importer and distributor of immunoassay products for the North American life science markets. And, we are really happy and proud to announce the successful implementation of Magento and Microsoft Dynamics GP integration for them.

In last 20+ years, ALPCO has grown from one exclusive partnership with a European manufacturer to become a premier channel representing over 60 collaborating partners from around the globe. But, what did not change over the years was ALPCO’s focus on customer satisfaction and its commitment to provide high-quality products and superior customer support.

To live up to that, ALPCO was making significant investments in upgrading their infrastructure and partnered with i95Dev to integrate their new feature rich B2B eCommerce store, powered by Magento, with their Dynamics GP system. The objective was to leverage i95Dev’s Magento and Integration experience to effectively and efficiently manage their B2B customers across eCommerce and ERP platform.

To help ALPCO achieve their objective, we not only streamlined ALPCO’s business processes by integrating their Magento eCommerce store with Dynamics GP ERP system but also identified a number of customizations to better manage and serve their B2B customers like supporting child logins in Magento. Typical to B2B commerce, ALPCO had multiple users logging in from every single company. Magento, by default, did not support this and hence, ALPCO’s Magento was customized to create sub-logins – mapped to a single customer in Magento. Now, multiple users from the same company can use their respective sub-logins to log in and place orders. These orders were then subsequently synced to the Dynamics GP system.

Other customizations included capturing end user details and order comments, supporting split orders, partial fulfillment & invoice, price level and tier price sync, product sync from Magento to Dynamics GP and more. The icing on the cake for ALPCO was how i95Dev’s integration solution worked seamlessly with SalesPad and their existing workflows. ALPCO can now manage their businesses and customers efficiently using any of the three systems GP, SalesPad or Magento. ALPCO now even authorizes payments in SalesPad during order placement for orders placed in Magneto.

There is nothing like a happy customer. Justin Gonsalves, the Accounting Supervisor, has all good things to say about i95Dev – I am very impressed with i95Dev – the project was quite complicated and i95Dev’s team worked diligently to provide reasonable solutions for everything that came up. In the end, we are confident that we chose the right partner for this project.

If you too are looking to integrate your Magento eCommerce store with Dynamics GP or an integrated B2B/ B2C eCommerce solution for your Dynamics GP ERP system please feel free to contact i95Dev at 301.760.7499 or visit our website for more information.

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ALPCO Commits to further improve Customer Satisfaction with i95Dev’s Magento Dynamics GP Integration